Karmen Culture & Performance Tenets
1.Karmen HIGH 5
We are a performing team, delivering stretched goals and are motivated by measuring monthly our:
- Delivery Performance (QOTD) : 95% Quality On Time Delivery of line items
- Customer Experience of our Product & Service (CEPS) : Not more than 1 instance /quarter/customer
- New Product Development (NPD) : 90 days for machined sample after FAI
- Responsiveness (RESP) : 48 hours to respond internally & externally
- First Time Right (FTR) : 80% ( From Pattern to Final Inspection of Machined component)
We are committed to nurturing an engaging culture where there is
- High Customer Focus: Know our customers better, get close to them, anticipate their needs before them
- Process Orientation Strong Communications: everyone voices their views/ideas, transparent decision making
- Drill Deep for every problem: Distinguish between the issue and the person. Ask the 5 Whys till we eliminate problems
- Passion and Commitment: Deliver any output with application of mind, body , heart and soul
- Adapting and scaling: to ever-changing customer expectations
- Culture of excellence and high standards of performance: Thinking only of the best, to work only for the best and to expect only the best
3. Karmenite's Leadership Traits
We breed Leaders without Titles who demonstrate:
- Positive Attitude - 'Can Do' approach in all interactions.
- Team Spirit - Make a positive contribution and are as enthusiastic about the success of others as of their own
- Customer Orientation - Act as goal shares of our customers
- Creativity & Energy - Look for a better way; self motivated; and Proactive
- Goal / Result Orientation - Set challenging targets and achieve them
- Sense of Ownership - Take ownership of tasks and loyalty towards the organization.
- Adaptability - Easily adjust to changing technology, teams, processes and initiatives.
- Learn ability & Multitasking - Ability and willingness to learn from all situations and from anyone.
- Open Mind - Be non judgmental and bias
- Process Orientation - Structure the tasks and make them person independent